How do I cancel my gold subscription?

Login to the ChessKid account that has the membership attached. Click on the "Settings" icon, the "Subscription" tab and then "Click here to update your billing info." This is what the process looks like from a Kid account:

Now click on the "Cancel Auto-Renewal":

If the membership is attached to a Parent account, click on the "Settings" icon, then scroll down and click on "Membership":

Now click on “Cancel Gold Membership”:

If your membership was started with Apple iTunes you will need to make changes to it from your Apple device. Here's a link to get you started: How to cancel my Apple subscriptionUnless you cancel the subscription with Apple directly, the auto-billing will still occur. Apple gives us no control over the membership whatsoever, otherwise, we would be happy to do this for you!

Here's a direct link to Apple Support, shall you need further assistance in finding your purchase! You can also reach Apple Support by calling this number: 1-866-700-0106.

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