How To Update/View/Manage My Billing Details/Membership

From your home page (on a regular desktop computer), log in to the ChessKid account that purchased the membership. 

To view/manage your billing details/membership, click on:

  • Settings
  • Subscription
  • Click here to update your billing info (if you need to change something)

*Note: If your "Subscription" area only shows a Basic Membership, then this is probably not the ChessKid account username that made the purchase. Your account may have a complimentary gold, so you won't see options to manage it.

From within a Parent account, the process is pretty much the same, except the process is on the right side of the page:

  • Click on the "Settings" icon followed by the "Subscription" tab, and then "Click here to update your billing info"

  • If you wish to change your billing information, click the "Edit" pencil icon:

  • Now, just fill in your new information, and click "Change":

If, for some reason, the edit pencil icon is not available in your billing details area:

  • You will need to cancel the current membership and then purchase another with the new billing details. Sorry for the inconvenience!
  • While still in the billing details area (Settings > Subscription > Click here to update your billing details), scroll down to the bottom of the page and click on "Cancel Gold Membership" on the right:

  • Click on this link to start the process of purchasing a new gold membership with your new billing information :) 
  • Make sure you're logged in to the username you wish to purchase the gold account from.

If your purchase was made through Apple or Google Play, you will need to contact them to view and/or manage your membership,

  • To manage your Apple membership please click on the following link: Apple Support.
  • To manage your Google Play account please click on the following link: Google Play Help
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