I purchased a Gold Membership for my kid. Why do they not have Gold access?
Make sure that the Gold Membership is enabled/assigned for the kid you intend to be using it.
- Check that the Gold Membership badge next to the kid's username is gold, not grey.
- You can enable or disable Gold Membership access anytime with a single click on either the "+" (plus) or the "-" (minus) next to your Kid's username: