# ChessKid Help Center

> Welcome to ChessKid Support

## English

### For Parents

- [Is it safe for my kid to add a friend? How can I see my kid’s friends?](https://support.chesskid.com/en/articles/8862982-is-it-safe-for-my-kid-to-add-a-friend-how-can-i-see-my-kid-s-friends.md): Learn how ChessKid’s friend-request system works and how guardians can impersonate kids to safely monitor and manage connections.
- [\(Parent\) How can I give my kid's coach access to his/her account?](https://support.chesskid.com/en/articles/8863060-parent-how-can-i-give-my-kid-s-coach-access-to-his-her-account.md): Learn how to add your child’s coach as a secondary guardian on ChessKid so they can review games and monitor their progress.
- [\(Parent/Coach\) How can I delete a Kid account?](https://support.chesskid.com/en/articles/8863160-parent-coach-how-can-i-delete-a-kid-account.md): Learn how to delete a child’s account you’re a guardian of and remove them from your 'My Kids' list.
- [\(Parent/Teacher/Coach\) How do I start a club?](https://support.chesskid.com/en/articles/8863495-parent-teacher-coach-how-do-i-start-a-club.md): Learn how to create a ChessKid club and organize students by school, classroom, or skill level.
- [How do I assign or remove Gold from my linked kid accounts?](https://support.chesskid.com/en/articles/8868512-how-do-i-assign-or-remove-gold-from-my-linked-kid-accounts.md): Learn how to assign or remove Gold on your child’s ChessKid account via your Parent account, or cancel Gold bought in their Kid account.
- [What is the difference between Parent, Teacher, or Coach accounts?](https://support.chesskid.com/en/articles/8868564-what-is-the-difference-between-parent-teacher-or-coach-accounts.md)
- [How can I manage my Gold Membership?](https://support.chesskid.com/en/articles/8868678-how-can-i-manage-my-gold-membership.md): Learn how to update your billing info, manage renewals, or cancel a ChessKid Gold Membership, including third-party purchases.
- [How do I reset my kid’s levels, puzzle rating, or history?](https://support.chesskid.com/en/articles/8871556-how-do-i-reset-my-kid-s-levels-puzzle-rating-or-history.md): Learn how to reset your kid's lesson levels and puzzle history, or adjust your own ChessKid lessons from your Parent or Coach account.
- [ChessKid Events/Resources](https://support.chesskid.com/en/articles/8871804-chesskid-events-resources.md): Explore ChessKid events, clubs, and learning tools, and learn how kids and adults can join clubs to stay connected and improve.
- [How can I play against my kid?](https://support.chesskid.com/en/articles/8871844-how-can-i-play-against-my-kid.md): Learn how to start a Fast or Slow Chess game with your kid on ChessKid.
- [How can I share ideas with other parents and coaches on ChessKid?](https://support.chesskid.com/en/articles/8872520-how-can-i-share-ideas-with-other-parents-and-coaches-on-chesskid.md): Join our Parents & Coaches Feedback Club to share ideas and more!
- [How can my kid play other kids?](https://support.chesskid.com/en/articles/9067136-how-can-my-kid-play-other-kids.md): Learn how kids can play against other kid accounts on ChessKid.
- [How do I add a kid to my adult account?](https://support.chesskid.com/en/articles/8871815-how-do-i-add-a-kid-to-my-adult-account.md): Learn how to add one or up to 25 Kid accounts at once to your Adult ChessKid account and become their primary guardian.
- [I purchased a Gold Membership for my kid. Why do we not have Gold access?](https://support.chesskid.com/en/articles/8853992-i-purchased-a-gold-membership-for-my-kid-why-do-we-not-have-gold-access.md): Learn how to check which ChessKid username is connected to your Gold Membership, and how to manage or reassign it if needed.
- [How do I stop my Gold Membership from renewing?](https://support.chesskid.com/en/articles/8863206-how-do-i-stop-my-gold-membership-from-renewing.md): Learn how to cancel your ChessKid Gold Membership or turn off auto-renewal for purchases made via web, Apple, Google Play, or Enterprise.
- [How do Stars and Gems work on ChessKid?](https://support.chesskid.com/en/articles/12552532-how-do-stars-and-gems-work-on-chesskid.md): Learn how Stars and Gems work on ChessKid and how they make learning chess fun, motivating, and rewarding for kids.

### For Schools and Coaches

- [What's a Primary Guardian? What's a Secondary Guardian?](https://support.chesskid.com/en/articles/8863136-what-s-a-primary-guardian-what-s-a-secondary-guardian.md): Learn the differences between primary and secondary guardians on ChessKid.
- [How can I see my kid’s progress?](https://support.chesskid.com/en/articles/8863301-how-can-i-see-my-kid-s-progress.md): Learn how to easily track your kid’s progress on ChessKid by viewing their Report Card or Game History from your Adult account.
- [How to transfer primary guardianship to a coach or teacher](https://support.chesskid.com/en/articles/8863471-how-to-transfer-primary-guardianship-to-a-coach-or-teacher.md): Learn how to transfer or switch primary guardianship of your kid’s ChessKid account to their coach or teacher in just a few simple steps.
- [\(Coach/School\) A student left my program. Should I delete a kid account, or just "un-gold" it?](https://support.chesskid.com/en/articles/8863541-coach-school-a-student-left-my-program-should-i-delete-a-kid-account-or-just-un-gold-it.md): Learn how to manage your students' accounts when they are no longer under your supervision.
- [How do I connect to my kid’s account through guardianship?](https://support.chesskid.com/en/articles/8863569-how-do-i-connect-to-my-kid-s-account-through-guardianship.md): Learn how guardianship works on ChessKid and how to link a kid's account to a parent, teacher, or coach for safe and easy management.
- [\(Parent/Coach\) How can I play, host, or cancel a tournament?](https://support.chesskid.com/en/articles/8863607-parent-coach-how-can-i-play-host-or-cancel-a-tournament.md): Only adult accounts can create or cancel ChessKid tournaments. Learn how to set them up or cancel them!
- [\(Parent/Coach\) Can I join a tournament?](https://support.chesskid.com/en/articles/8864210-parent-coach-can-i-join-a-tournament.md): Learn how your child can join ChessKid tournaments, from daily free events to special paid competitions with prizes!
- [\(Coach/School\) What are the special features available to schools & groups?](https://support.chesskid.com/en/articles/8864339-coach-school-what-are-the-special-features-available-to-schools-groups.md): Learn about the ChessKid features that help schools and coaches support their students' learning journey.
- [I'd like to show my school's administrators examples of other schools using ChessKid.com](https://support.chesskid.com/en/articles/8867903-i-d-like-to-show-my-school-s-administrators-examples-of-other-schools-using-chesskid-com.md)
- [\(Coaches/Teachers\) Instructions to set up programs/classes/clubs](https://support.chesskid.com/en/articles/8867929-coaches-teachers-instructions-to-set-up-programs-classes-clubs.md): Find links to the most helpful articles to get started on ChessKid and make the most out of this learning tool!
- [How do I connect with a kid account using guardianship?](https://support.chesskid.com/en/articles/8868085-how-do-i-connect-with-a-kid-account-using-guardianship.md): Kids on ChessKid can only add Adult accounts as friends once guardianship is set up. Learn how to set it up here.
- [Should I use custom Usernames for the kids in my program?](https://support.chesskid.com/en/articles/8868235-should-i-use-custom-usernames-for-the-kids-in-my-program.md): Create unique, anonymous ChessKid usernames for students using a consistent convention like SchoolnameFirstname for easy identification and sorting.
- [\(Coach\) How can I review my students' games?](https://support.chesskid.com/en/articles/8867959-coach-how-can-i-review-my-students-games.md): Learn how you, as a Coach, can track your students' progress on ChessKid with Report Cards!
- [How can a school close and delete a student account?](https://support.chesskid.com/en/articles/9774216-how-can-a-school-close-and-delete-a-student-account.md): Learn how schools can close and permanently delete a ChessKid account that isn’t linked to a guardian.

### For Kids

- [\(Kids\) I forgot my password. What do I do?](https://support.chesskid.com/en/articles/8863084-kids-i-forgot-my-password-what-do-i-do.md): Learn how to reset your ChessKid password with help from your Guardian or our Support team, and how to set up a new one after!
- [\(Kids\) How do I join a club?](https://support.chesskid.com/en/articles/8863184-kids-how-do-i-join-a-club.md): Learn how to join ChessKid’s public clubs and what to do if you’d like to join a private club.
- [\(Kids\) Why can't I send a message to my friend?](https://support.chesskid.com/en/articles/8863466-kids-why-can-t-i-send-a-message-to-my-friend.md)
- [\(Kids\) Can I start a tournament?](https://support.chesskid.com/en/articles/8863484-kids-can-i-start-a-tournament.md): Find out if kid accounts can create tournaments on ChessKid.
- [Why can't I see the board, pieces, or videos?](https://support.chesskid.com/en/articles/8863827-why-can-t-i-see-the-board-pieces-or-videos.md): Learn how to fix issues with boards, pieces, or videos not loading on ChessKid by adjusting your network or security settings.
- [\(Kids\) How can I review my games?](https://support.chesskid.com/en/articles/8863833-kids-how-can-i-review-my-games.md): Learn how to use the Game History feature to view and review all your games on ChessKid!
- [\(Kids\) How do I play against a friend?](https://support.chesskid.com/en/articles/8864202-kids-how-do-i-play-against-a-friend.md): Learn how to play Fast or Slow Chess on ChessKid with your friends!
- [\(Kids\) How can I upgrade my account?](https://support.chesskid.com/en/articles/8864208-kids-how-can-i-upgrade-my-account.md): Learn how to upgrade your ChessKid account to a Gold account after consulting with your Guardian!
- [\(Kids\) How can I add a friend?](https://support.chesskid.com/en/articles/8887424-kids-how-can-i-add-a-friend.md): Learn how to add friends on ChessKid so you can connect, play games, and have fun together!
- [\(Kids\) How do I change my username?](https://support.chesskid.com/en/articles/8857679-kids-how-do-i-change-my-username.md): Learn how to request a custom username on ChessKid, the requirements needed, and the guidelines usernames must follow.

### Common Questions

- [\(Parent/Coach/Teacher\) How can I reset my kid's password?](https://support.chesskid.com/en/articles/8857637-parent-coach-teacher-how-can-i-reset-my-kid-s-password.md): Learn how to reset any of your kids' passwords on ChessKid.
- [What's the difference between ChessKid and Chess.com?](https://support.chesskid.com/en/articles/8858305-what-s-the-difference-between-chesskid-and-chess-com.md): Learn why ChessKid is the safest and most fun place for kids to play chess.
- [\(Kids\) Someone is being mean or rude to me. What do I do?](https://support.chesskid.com/en/articles/8858604-kids-someone-is-being-mean-or-rude-to-me-what-do-i-do.md): Learn how to handle disrespectful behavior on ChessKid and what to do if it happens within a Club setting.
- [My question isn't answered here. Who can I contact?](https://support.chesskid.com/en/articles/8858597-my-question-isn-t-answered-here-who-can-i-contact.md): Contact ChessKid Support for help. Click the button below and we will reply within 24 business hours, Monday through Friday.
- [What do I need to know about Fair Play on Chesskid?](https://support.chesskid.com/en/articles/8858620-what-do-i-need-to-know-about-fair-play-on-chesskid.md): Learn how ChessKid handles Fair Play, how to report cheating, what happens during investigations, and what actions may be taken.
- [\(Adults\) How can I change my username?](https://support.chesskid.com/en/articles/8858631-adults-how-can-i-change-my-username.md): Learn how to change your username on ChessKid as a parent and review the guidelines and requirements for approval.
- [Can I change my avatar, background, pieces, or board?](https://support.chesskid.com/en/articles/8858614-can-i-change-my-avatar-background-pieces-or-board.md): Learn how to customize ChessKid by changing your background, board and piece styles, and avatar.
- [What age range is ChessKid designed for?](https://support.chesskid.com/en/articles/8863001-what-age-range-is-chesskid-designed-for.md): Learn what ages ChessKid is designed for and who it’s best suited to.
- [What is a tie break?](https://support.chesskid.com/en/articles/8863009-what-is-a-tie-break.md): Learn how tournament tiebreak scores are calculated when players finish with the same score.
- [\(Kids\) Why can't I start a game in Fast Chess?](https://support.chesskid.com/en/articles/8863198-kids-why-can-t-i-start-a-game-in-fast-chess.md): Having trouble challenging a friend to a Fast Chess game? Learn why this happens and how to fix it!
- [How do ratings work? Does the site link to my USCF \(or other international\) rating?](https://support.chesskid.com/en/articles/8863344-how-do-ratings-work-does-the-site-link-to-my-uscf-or-other-international-rating.md): Learn how ChessKid chess and puzzle ratings work, how they change with games and puzzles, and why they may differ from official ratings.
- [How do I earn activity stars?](https://support.chesskid.com/en/articles/8863560-how-do-i-earn-activity-stars.md): Learn what activity stars are on ChessKid and how to earn them.
- [Who owns and operates ChessKid?](https://support.chesskid.com/en/articles/8864196-who-owns-and-operates-chesskid.md): Learn what ChessKid is and how it relates to Chess.com.
- [Who gets a trophy in a tournament?](https://support.chesskid.com/en/articles/8867585-who-gets-a-trophy-in-a-tournament.md): Learn how ChessKid tournament trophies are awarded based on the number of participants and which places receive trophies.
- [I want to tell people about another website outside of Chesskid. Can I do that?](https://support.chesskid.com/en/articles/8868222-i-want-to-tell-people-about-another-website-outside-of-chesskid-can-i-do-that.md): Learn why ChessKid does not allow external links or advertising, and how this policy helps keep the site safe for kids.
- [Can I recover my deleted account?](https://support.chesskid.com/en/articles/8868538-can-i-recover-my-deleted-account.md): Learn what happens when you delete a ChessKid account, including what data is lost and what to do if you want to return later.
- [How do I log into ChessKid with my Google account?](https://support.chesskid.com/en/articles/8871524-how-do-i-log-into-chesskid-with-my-google-account.md): Learn how to sign into the ChessKid app on Android using your Google account, plus steps to fix issues if the option doesn’t appear.
- [How can I activate my ChessKid account?](https://support.chesskid.com/en/articles/8871787-how-can-i-activate-my-chesskid-account.md): Having trouble with your ChessKid confirmation email? Learn what to check and how to get help if you can’t activate your account.
- [Contact us](https://support.chesskid.com/en/articles/8872620-contact-us.md): Learn how to contact ChessKid Support. We're here to help!
- [The navigation buttons on the site are smaller and at the top of my screen. What happened?](https://support.chesskid.com/en/articles/8887460-the-navigation-buttons-on-the-site-are-smaller-and-at-the-top-of-my-screen-what-happened.md): Learn why the ChessKid menu may be hidden on smaller screens and how to open it or restore the full menu layout.
- [Are Usernames case sensitive? Are Passwords case sensitive?](https://support.chesskid.com/en/articles/8887457-are-usernames-case-sensitive-are-passwords-case-sensitive.md): Learn whether usernames and passwords are case-sensitive on ChessKid to avoid login issues when entering your credentials!
- [\(Adults\) How do I add an existing Kid Account to my "My Kids" list?](https://support.chesskid.com/en/articles/9210599-adults-how-do-i-add-an-existing-kid-account-to-my-my-kids-list.md): Link an existing Kid account to your Parent account by matching the Guardian Email on the Kid account with your Adult account email.
- [How can I request a custom username?](https://support.chesskid.com/en/articles/8868352-how-can-i-request-a-custom-username.md): Learn which accounts can request a custom username and what are the requirements for it.
- [Looking for Magnus Chess Academy?](https://support.chesskid.com/en/articles/11007750-looking-for-magnus-chess-academy.md): Learn about the status of Magnus Chess Academy's coaching on ChessKid.
- [How do I find my username or reset my password?](https://support.chesskid.com/en/articles/11788256-how-do-i-find-my-username-or-reset-my-password.md): Learn how to find your ChessKid username or reset your password if you've forgotten your login information.
- [How can I customize my avatar on ChessKid?](https://support.chesskid.com/en/articles/12315569-how-can-i-customize-my-avatar-on-chesskid.md): Learn how to customize your ChessKid avatar, earn stars and gems, and unlock outfits and accessories to make it unique.
- [How do tournaments work on ChessKid?](https://support.chesskid.com/en/articles/14064079-how-do-tournaments-work-on-chesskid.md): Learn how ChessKid tournaments work, including round-robin and knockout formats, seeding and winners, timeouts, and thematic tournaments.
- [What are tournament points?](https://support.chesskid.com/en/articles/14080332-what-are-tournament-points.md): Learn how ChessKid tournament points are calculated, including the formula and how placement, rounds, group size, and average rating affect points.
- [How do I withdraw from a ChessKid tournament?](https://support.chesskid.com/en/articles/14080543-how-do-i-withdraw-from-a-chesskid-tournament.md): Learn how to withdraw from a ChessKid tournament and what happens if you withdraw while games are still in progress.
- [How do I report someone on ChessKid?](https://support.chesskid.com/en/articles/14213941-how-do-i-report-someone-on-chesskid.md): Learn how to report a member on ChessKid.

### Gold Membership

- [What's the difference between a Free account & a Gold Membership?](https://support.chesskid.com/en/articles/8858285-what-s-the-difference-between-a-free-account-a-gold-membership.md): Compare Basic and Gold Memberships on ChessKid to see which features and learning tools are included in each.
- [I purchased a Gold Membership for my child. Can I access the Gold Membership features from my Parent account?](https://support.chesskid.com/en/articles/8858299-i-purchased-a-gold-membership-for-my-child-can-i-access-the-gold-membership-features-from-my-parent-account.md): Learn how to access complimentary Gold features on your ChessKid Parent account after purchasing Gold for your child.
- [I have a premium Chess.com membership. Do Chess.com benefits apply to ChessKid too?](https://support.chesskid.com/en/articles/8858576-i-have-a-premium-chess-com-membership-do-chess-com-benefits-apply-to-chesskid-too.md): Chess.com Premium does not include ChessKid Gold, but it qualifies you for 40% off a yearly ChessKid Gold plan. Learn how to redeem it.
- [Can I switch Gold Membership between my Kids?](https://support.chesskid.com/en/articles/8858673-can-i-switch-gold-membership-between-my-kids.md): Learn how to assign or remove Gold on your child’s ChessKid account via your Parent account, or cancel Gold bought in their Kid account.
- [How do I use a promo code on ChessKid?](https://support.chesskid.com/en/articles/8867577-how-do-i-use-a-promo-code-on-chesskid.md): Learn how to apply a discount code on ChessKid to purchase a Gold Membership.
- [How do I add another Gold Membership?](https://support.chesskid.com/en/articles/8867844-how-do-i-add-another-gold-membership.md): Learn how to add Gold memberships for more kids and what to do if you subscribed through Apple.
- [Family Sharing Plan](https://support.chesskid.com/en/articles/8868445-family-sharing-plan.md): Learn how ChessKid Gold sharing works for connected accounts and how to manage subscriptions purchased through Apple or Google Play.
- [How do I purchase a Gold Membership?](https://support.chesskid.com/en/articles/8871661-how-do-i-purchase-a-gold-membership.md): Learn how to buy a Gold Membership on ChessKid from a Kid account or purchase multiple memberships through an Adult account.
- [I purchased several individual gold memberships. Where are they?](https://support.chesskid.com/en/articles/8871736-i-purchased-several-individual-gold-memberships-where-are-they.md): Learn how you can purchase multiple Gold memberships on ChessKid.
- [How do I find which account my Gold Membership is linked to?](https://support.chesskid.com/en/articles/8871780-how-do-i-find-which-account-my-gold-membership-is-linked-to.md): Learn how to find which ChessKid account your Gold Membership is linked to on iOS or Android.
- [Why can't I assign the Gold Membership I purchased?](https://support.chesskid.com/en/articles/8871792-why-can-t-i-assign-the-gold-membership-i-purchased.md): Learn how to assign, manage, or reassign ChessKid Gold Memberships from your Adult account and fix common issues with adding Gold.
- [When does my membership end?](https://support.chesskid.com/en/articles/9067239-when-does-my-membership-end.md): Learn how to view your ChessKid membership details on web or mobile.
- [How can I change the length of my Gold Membership?](https://support.chesskid.com/en/articles/9067300-how-can-i-change-the-length-of-my-gold-membership.md): Learn how to upgrade your ChessKid Gold Membership from monthly to yearly, and how credits are applied to your new plan.
- [How do I cancel my Gold Membership?](https://support.chesskid.com/en/articles/8887444-how-do-i-cancel-my-gold-membership.md): Learn how to cancel your ChessKid Gold Membership or turn off auto-renewal for purchases made via web, Apple, Google Play, or Enterprise.

### Mobile Apps

- [Is there a ChessKid app?](https://support.chesskid.com/en/articles/8858668-is-there-a-chesskid-app.md): Find the links to download ChessKid on iOS or Android and get ready to play on the go!
- [Is the ChessKid app different than the ChessKid browser version?](https://support.chesskid.com/en/articles/8868284-is-the-chesskid-app-different-than-the-chesskid-browser-version.md): Compare what kids can do on the ChessKid app vs. the browser, including games, lessons, tournaments, and account tools.
- [Do I have to buy a separate membership for ChessKid Adventure?](https://support.chesskid.com/en/articles/8868329-do-i-have-to-buy-a-separate-membership-for-chesskid-adventure.md): No separate membership needed. Log in to ChessKid Adventure with your ChessKid account and enjoy your Gold benefits if you have them.
- [Which should my kid play: ChessKid or ChessKid Adventure?](https://support.chesskid.com/en/articles/8868345-which-should-my-kid-play-chesskid-or-chesskid-adventure.md): Compare ChessKid and ChessKid Adventure to see which app best fits your child's needs, including learning tools and club features.
- [How is ChessKid Adventure different from ChessKid?](https://support.chesskid.com/en/articles/8868456-how-is-chesskid-adventure-different-from-chesskid.md): Learn the key differences between ChessKid and ChessKid Adventure.
- [How do I fix issues with the ChessKid app?](https://support.chesskid.com/en/articles/8868553-how-do-i-fix-issues-with-the-chesskid-app.md): Find troubleshooting steps for the most common issues on the ChessKid mobile app.
- [How do I adjust my sound settings?](https://support.chesskid.com/en/articles/8871932-how-do-i-adjust-my-sound-settings.md): Learn how to adjust your sound settings on the ChessKid website and app to mute music and sound effects.
- [What is unique about ChessKid Adventure?](https://support.chesskid.com/en/articles/8887479-what-is-unique-about-chesskid-adventure.md): Discover how ChessKid Adventure makes learning chess more fun with quests, characters, and interactive challenges.
- [What is the ChessKid Adventure app?](https://support.chesskid.com/en/articles/8887467-what-is-the-chesskid-adventure-app.md): Discover ChessKid Adventure, a fun app where kids learn chess through quests, challenges, and games against mythical characters.
- [Can I use my Gold Membership on the website?](https://support.chesskid.com/en/articles/8871724-can-i-use-my-gold-membership-on-the-website.md): Learn how to log into your ChessKid Gold account on the website if you purchased your membership on a mobile device.

### Enterprise

- [\(Coach/School\) I want to sign up 10+ accounts for my club or school. Do you offer a discount?](https://support.chesskid.com/en/articles/8863340-coach-school-i-want-to-sign-up-10-accounts-for-my-club-or-school-do-you-offer-a-discount.md): Learn about ChessKid discounts for schools and coaches, and find the form to request more details.
- [How do I use a Group Registration Key?](https://support.chesskid.com/en/articles/8871714-how-do-i-use-a-group-registration-key.md): Learn how to add a group registration key on ChessKid.
- [Can I delete organizations/groups/subgroups?](https://support.chesskid.com/en/articles/9541607-can-i-delete-organizations-groups-subgroups.md): Learn how to delete a ChessKid group or subgroup after moving or removing all kids.
- [Can I create subgroups?](https://support.chesskid.com/en/articles/9542184-can-i-create-subgroups.md): Learn how to create and organize groups, subgroups, and sub-subgroups in ChessKid Enterprise for easier student management.
- [How can I move kids to another group?](https://support.chesskid.com/en/articles/9542239-how-can-i-move-kids-to-another-group.md): Learn how to move kids between groups or subgroups in a ChessKid Enterprise account.
- [How do you invite other adults to your organization?](https://support.chesskid.com/en/articles/9542252-how-do-you-invite-other-adults-to-your-organization.md): Learn how to invite trusted adults to specific groups or subgroups.
- [How do I add existing kids to groups \(if I am a guardian/not a guardian/if I have them in a club\)?](https://support.chesskid.com/en/articles/9542918-how-do-i-add-existing-kids-to-groups-if-i-am-a-guardian-not-a-guardian-if-i-have-them-in-a-club.md): Learn how to add students to ChessKid Enterprise groups, including moving existing accounts, using a registration key, or sharing your group signup link.
- [How can I give/remove Gold seats?](https://support.chesskid.com/en/articles/9542955-how-can-i-give-remove-gold-seats.md): Learn how to assign or remove Gold seats in a ChessKid Enterprise group and why some accounts may not show the Gold seat option.
- [I didn’t use all of my Gold seats but I’m not able to add kids, why?](https://support.chesskid.com/en/articles/9542973-i-didn-t-use-all-of-my-gold-seats-but-i-m-not-able-to-add-kids-why.md): Learn why you may be unable to assign more Gold seats in a group or subgroup and how to update seat allocations in Enterprise.
- [How do I create a Club Tournament?](https://support.chesskid.com/en/articles/9554574-how-do-i-create-a-club-tournament.md): Learn how to create a club and set up a tournament for your kids on ChessKid using your Adult Account.
- [Why can’t I remove Gold from a kid in my club?](https://support.chesskid.com/en/articles/9554643-why-can-t-i-remove-gold-from-a-kid-in-my-club.md): Learn why you may not be able to remove a kid’s Gold membership and how it might have been added.

## Español

### Para Padres

- [¿Es seguro que mi hijo agregue a un amigo? ¿Cómo puedo ver a sus amigos?](https://support.chesskid.com/es/articles/8862982-es-seguro-que-mi-hijo-agregue-a-un-amigo-como-puedo-ver-a-sus-amigos.md): Descubre cómo funciona el sistema de amistad en ChessKid y cómo supervisar las conexiones de tu hijo de forma segura como tutor.
- [\(Padres\) ¿Cómo puedo dar acceso al entrenador de mi hijo a su cuenta?](https://support.chesskid.com/es/articles/8863060-padres-como-puedo-dar-acceso-al-entrenador-de-mi-hijo-a-su-cuenta.md): Agrega al entrenador de tu hijo como tutor en ChessKid para que pueda revisar sus partidas y seguir su progreso.
- [\(Padre/Entrenador\) ¿Cómo puedo eliminar una cuenta de niño?](https://support.chesskid.com/es/articles/8863160-padre-entrenador-como-puedo-eliminar-una-cuenta-de-nino.md): Aprenda cómo eliminar la cuenta de un niño del cual es tutor y eliminarlo de su lista 'Mis niños.'
- [\(Padre/Maestro/Entrenador\) ¿Cómo empiezo un club?](https://support.chesskid.com/es/articles/8863495-padre-maestro-entrenador-como-empiezo-un-club.md): Aprende cómo crear un club en ChessKid y organizar a tus alumnos por escuela, clase o nivel de habilidad.
- [¿Cómo asigno o elimino Oro de mis cuentas de niños vinculadas?](https://support.chesskid.com/es/articles/8868512-como-asigno-o-elimino-oro-de-mis-cuentas-de-ninos-vinculadas.md): Aprende a asignar/quitar Oro de una cuenta Niño en ChessKid desde tu cuenta de Adulto, o a cancelar Oro comprado en su cuenta de Niño.
- [¿Cuál es la diferencia entre las cuentas de Padre, Profesor o Entrenador?](https://support.chesskid.com/es/articles/8868564-cual-es-la-diferencia-entre-las-cuentas-de-padre-profesor-o-entrenador.md)
- [¿Cómo puedo gestionar mi membresía Oro?](https://support.chesskid.com/es/articles/8868678-como-puedo-gestionar-mi-membresia-oro.md): Aprende a actualizar tu pago, gestionar renovaciones o cancelar tu membresía Oro, incluidas compras mediante terceros.
- [¿Cómo restablezco los niveles, la puntuación de acertijos o el historial de mi hijo?](https://support.chesskid.com/es/articles/8871556-como-restablezco-los-niveles-la-puntuacion-de-acertijos-o-el-historial-de-mi-hijo.md): Aprenda cómo restablecer niveles de lección y problemas en la cuenta de su hijo o ajustar su propio nivel de Lecciones en ChessKid.
- [¿Cómo puedo compartir ideas con otros padres y entrenadores en ChessKid?](https://support.chesskid.com/es/articles/8872520-como-puedo-compartir-ideas-con-otros-padres-y-entrenadores-en-chesskid.md)
- [¿Cómo cancelo la renovación de mi Membresía Oro?](https://support.chesskid.com/es/articles/8863206-como-cancelo-la-renovacion-de-mi-membresia-oro.md): Aprende cómo cancelar o detener la renovación automatica de tu Membresía Oro de ChessKid.

### Para Escuelas y Entrenadores

- [¿Qué es un Tutor Principal? ¿Qué es un Tutor Secundario?](https://support.chesskid.com/es/articles/8863136-que-es-un-tutor-principal-que-es-un-tutor-secundario.md): Conoce las diferencias entre los tutores principales y secundarios en ChessKid.
- [¿Cómo puedo ver el progreso de mi niño?](https://support.chesskid.com/es/articles/8863301-como-puedo-ver-el-progreso-de-mi-nino.md): Aprenda cómo ver el progreso de su niño en ChessKid desde su cuenta de adulto con un informe o historial de partidas.
- [Cómo transferir la tutela principal a un entrenador o maestro](https://support.chesskid.com/es/articles/8863471-como-transferir-la-tutela-principal-a-un-entrenador-o-maestro.md): Aprenda cómo transferir o cambiar la tutela principal de la cuenta ChessKid de su niño a su entrenador o maestro.
- [\(Coach/Escuela\) Un estudiante abandonó mi programa. ¿Debería eliminar la cuenta de un niño o simplemente desvincularla de su cuenta ORO?](https://support.chesskid.com/es/articles/8863541-coach-escuela-un-estudiante-abandono-mi-programa-deberia-eliminar-la-cuenta-de-un-nino-o-simplemente-desvincularla-de-su-cuenta-oro.md): Aprenda a administrar las cuentas de sus estudiantes cuando ya no están bajo su supervisión.
- [¿Cómo me vinculo con una cuenta de niño a través de la tutela?](https://support.chesskid.com/es/articles/8863569-como-me-vinculo-con-una-cuenta-de-nino-a-traves-de-la-tutela.md): Descubre cómo vincular la cuenta de un niño con un adulto en ChessKid para una gestión segura y sencilla.
- [¿Cómo conecto con una cuenta de niño usando la tutela?](https://support.chesskid.com/es/articles/8868085-como-conecto-con-una-cuenta-de-nino-usando-la-tutela.md): Los niños en ChessKid solo pueden agregar adultos como amigos una vez que se ha establecido la tutela. Aprende cómo configurarla aquí.
- [¿Cómo puede una escuela cerrar y eliminar una cuenta de estudiante?](https://support.chesskid.com/es/articles/9774216-como-puede-una-escuela-cerrar-y-eliminar-una-cuenta-de-estudiante.md): Aprende cómo las escuelas pueden cerrar y eliminar permanentemente una cuenta de niños en ChessKid que no esté vinculada a un tutor.

### Para Niños

- [\(Niños\) Olvidé mi contraseña. ¿Qué debo hacer?](https://support.chesskid.com/es/articles/8863084-ninos-olvide-mi-contrasena-que-debo-hacer.md): Aprende cómo restablecer tu contraseña de ChessKid con la ayuda de tu Tutor o nuestro equipo de Soporte
- [\(Niños\) ¿Cómo me uno a un club?](https://support.chesskid.com/es/articles/8863184-ninos-como-me-uno-a-un-club.md): Aprende cómo unirte a los clubes públicos de ChessKid y qué hacer si deseas unirte a un club privado.
- [\(Niños\) ¿Cómo juego contra un amigo?](https://support.chesskid.com/es/articles/8864202-ninos-como-juego-contra-un-amigo.md): ¡Aprende cómo jugar Ajedrez Rápido o Lento en ChessKid con tus amigos!
- [\(Niños\) ¿Cómo puedo agregar a un amigo?](https://support.chesskid.com/es/articles/8887424-ninos-como-puedo-agregar-a-un-amigo.md): Aprende cómo agregar amigos en ChessKid para que puedas conectar, jugar partidas y divertirte con ellos.

### Preguntas Frecuentes

- [\(Padre/Entrenador/Maestro\) ¿Cómo puedo restablecer la contraseña de un niño?](https://support.chesskid.com/es/articles/8857637-padre-entrenador-maestro-como-puedo-restablecer-la-contrasena-de-un-nino.md): Aprenda cómo restablecer las contraseñas de cualquiera de sus niños en ChessKid.
- [¿Cuál es la diferencia entre ChessKid y Chess.com?](https://support.chesskid.com/es/articles/8858305-cual-es-la-diferencia-entre-chesskid-y-chess-com.md): Descubre por qué ChessKid es el lugar más seguro y divertido para que los niños jueguen ajedrez.
- [¿Qué es un desempate?](https://support.chesskid.com/es/articles/8863009-que-es-un-desempate.md)
- [Contacta con nosotros](https://support.chesskid.com/es/articles/8872620-contacta-con-nosotros.md): ¿Necesitas contactar a ChessKid? Aprende cómo comunicarte con el soporte de ChessKid. ¡Estamos aquí para ayudarte!
- [\(Adultos\) ¿Cómo agrego una cuenta de Niño existente a mi lista de "Mis Niños"?](https://support.chesskid.com/es/articles/9210599-adultos-como-agrego-una-cuenta-de-nino-existente-a-mi-lista-de-mis-ninos.md): Vincula una cuenta de niño a tu cuenta de padre haciendo coincidir el email del tutor con el email de tu cuenta.

### Membresía Oro

- [¿Cuál es la diferencia entre una cuenta gratuita y una membresía Oro?](https://support.chesskid.com/es/articles/8858285-cual-es-la-diferencia-entre-una-cuenta-gratuita-y-una-membresia-oro.md): Compara las membresías Básica y Oro de ChessKid para ver qué funciones y herramientas de aprendizaje incluye cada una.
- [Compré una membresía Oro para mi hijo. ¿Puedo acceder a los beneficios Oro desde mi cuenta de padre?](https://support.chesskid.com/es/articles/8858299-compre-una-membresia-oro-para-mi-hijo-puedo-acceder-a-los-beneficios-oro-desde-mi-cuenta-de-padre.md): Descubre cómo acceder a los beneficios Oro en tu cuenta de padre en ChessKid después de comprar una membresía para tu hijo.
- [Tengo una membresía premium de Chess.com. ¿Los beneficios de Chess.com se aplican también a ChessKid?](https://support.chesskid.com/es/articles/8858576-tengo-una-membresia-premium-de-chess-com-los-beneficios-de-chess-com-se-aplican-tambien-a-chesskid.md)
- [Códigos promocionales/descuentos](https://support.chesskid.com/es/articles/8867577-codigos-promocionales-descuentos.md)
- [¿Cómo agrego otra Membresía Oro?](https://support.chesskid.com/es/articles/8867844-como-agrego-otra-membresia-oro.md): Aprende cómo agregar membresías Oro para más niños y qué hacer si te suscribiste a través de Apple.
- [Plan de intercambio familiar](https://support.chesskid.com/es/articles/8868445-plan-de-intercambio-familiar.md)

### Aplicaciones Móviles

- [¿Existe una aplicación ChessKid?](https://support.chesskid.com/es/articles/8858668-existe-una-aplicacion-chesskid.md): Descarga ChessKid en iOS o Android y prepárate para jugar donde quieras!
- [¿La aplicación ChessKid es diferente de la versión de navegador de ChessKid?](https://support.chesskid.com/es/articles/8868284-la-aplicacion-chesskid-es-diferente-de-la-version-de-navegador-de-chesskid.md): Compara lo que los niños pueden hacer en la app de ChessKid y en el navegador: partidas, lecciones, torneos y más.

### Enterprise

- [¿Cómo uso una clave de registro de grupo?](https://support.chesskid.com/es/articles/8871714-como-uso-una-clave-de-registro-de-grupo.md): Aprende cómo añadir una clave de registro de grupo en ChessKid.