EMAIL US and a support agent will get back to you. Our goal is to reply within 24 weekday hours (Monday to Friday)!Related ArticlesI purchased a Gold Membership for my child. Can I access the Gold Membership features from my Parent account?Can I switch Gold Membership between my Kids?How can I activate my ChessKid account?How can I change the length of my Gold Membership?How do I find my username or reset my password?