Chess.com

Learn how to reset any of your kids' passwords on ChessKid.

(Parent/Coach/Teacher) How can I reset my kid's password?

What's the difference between ChessKid.com & Chess.com?

Learn how to handle disrespectful behavior on ChessKid and what to do if it happens within a Club setting.

(Kids) Someone is being mean or rude to me. What do I do?

My question isn't answered here. Who can I contact?

Learn how ChessKid handles Fair Play, how to report cheating, what happens during investigations, and what actions may be taken.

What do I need to know about Fair Play on Chesskid?

Learn how to change your username on ChessKid as a parent and review the guidelines and requirements for approval.

(Adults) How can I change my username?

Can I change my avatar, background, pieces, or board?

What age range is ChessKid designed for?

What is a tie break?

Having trouble challenging a friend to a Fast Chess game? Learn why this happens and how to fix it!

(Kids) Why can't I start a game in Fast Chess?

How do ratings work? Does the site link to my USCF (or other international) rating?

How do I earn activity stars?

Who owns and operates ChessKid.com?

Who gets a trophy in a tournament?

I want to tell people about another website outside of Chesskid. Can I do that?

Learn what happens when you delete a ChessKid account, including what data is lost and what to do if you want to return later.

Can I recover my deleted account?

Learn how to sign into the ChessKid app on Android using your Google account, plus steps to fix issues if the option doesn’t appear.

How do I log into ChessKid with my Google account?

Having trouble with your ChessKid confirmation email? Learn what to check and how to get help if you can’t activate your account.

How can I activate my ChessKid account?

Learn how to contact ChessKid Support. We're here to help!

Contact us

The navigation buttons on the site are smaller and at the top of my screen. What happened?

Learn whether usernames and passwords are case-sensitive on ChessKid to avoid login issues when entering your credentials!

Are Usernames case sensitive? Are Passwords case sensitive?

Link an existing Kid account to your Parent account by matching the Guardian Email on the Kid account with your Adult account email.

(Adults) How do I add an existing Kid Account to my "My Kids" list?

Learn which accounts can request a custom username and what are the requirements for it.

How can I request a custom username?

Learn about the status of Magnus Chess Academy's coaching on ChessKid.

Looking for Magnus Chess Academy?

Learn how to find your ChessKid username or reset your password if you've forgotten your login information.

How do I find my username or reset my password?

Common Questions

Contact Us

Find answers and get help from Intercom Support and Community Experts

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