How To Cancel My Gold Account
- Please go to your ChessKid App and see if you can purchase another membership. Just go through the motions of buying a membership without actually purchasing one. When you do this, it should give you a pop-up with the ChessKid username that is linked to your purchase. That will be the username/account you will need to log in to to manage your membership.
- If the above option doesn’t generate a username pop-up, then please log out and create a new username on the app by clicking on the ‘Sign Up’ button (next to the login area). Then try purchasing again until you see the pop-up error showing the username.
- Go to your ChessKid App and see if you can purchase another membership. Just go through the motions of buying a membership without actually purchasing one. When you do this, it should give you a pop-up with the ChessKid username that is linked to your purchase.
- If the first option didn’t generate a username pop-up, then please log out and create a new username on the app by clicking on the ‘Sign Up’ button (next to the login area). Then try purchasing again until you see the pop-up error showing the username.
Gold Membership purchases on ChessKid will automatically renew at the end of the expiration cycle so that you don't have a lapse in premium benefits. You can turn off the auto-renewal function at any time.
Please note: Even if your account says you have a gold membership, it may have been purchased through a different account connected to yours. If this is the case, only the account that made the purchase will have membership viewing and canceling capabilities.
From your Chesskid.com home page (on a regular desktop computer), log in to the ChessKid account that purchased the membership.
Unsure of what ChessKid account username made the original purchase? Here's how to double-check what username purchased the gold membership:
If the purchase was made from a Kid account:
Click on the " Settings" icon followed by the "Subscription" tab, and then "Click here to update your billing information":
Here, scroll down a bit and click on " Cancel gold membership":
If the membership was purchased from a Parent account:
From your ChessKid home page, click on the "Settings" icon followed by "Subscription" and then "Click here to update your billing info":
Now, scroll down the page a bit and click on "Cancel Gold Membership":
If you're unable to see any membership details from your account, then the gold membership was probably purchased from a different ChessKid account.
Here's how to double-check what account is connected to your purchase:
If your membership was started with Apple iTunes, please click HERE to cancel your membership. To request a refund, please go to Apple Refund Request. You can also reach out to Apple Support (or call 1-800–692–7753).
If your membership was started using Google Play, please click on the following link: Google Play Management.