Manage your ChessKid membership
To ensure uninterrupted access to premium features, ChessKid Gold Memberships automatically renew at the end of each billing cycle. You can turn off auto-renewal at any time from your account settings.
Check out this article to learn how to stop the autorenewal or cancel your Gold membership: How To Cancel Gold Membership/Auto-Renewal
How to change your payment information
In a browser, log in to the ChessKid account that originally purchased the membership. Then, click the cogwheel icon ('Settings') next to your avatar and select 'Subscription'.
If you only see a Basic Membership, this may not be the account that made the purchase. Some accounts receive complimentary Gold, which means billing info won’t be available.
Click 'See Billing Info', then select 'Change' to update your billing information.
If you don't see the option to change your billing information, you'll need to cancel your current membership and purchase a new one using your updated billing details. We apologize for the inconvenience!
Enter your new payment details and click 'Change' to save.
Membership types that require a different process
Third-party memberships
iOS
ChessKid does not manage subscription cycles purchased on iOS devices through the Apple App Store or iTunes. If you purchase through the app and then decide to switch to a subscription via a computer browser, you will need to cancel your subscription from your Apple device.
For assistance, you can reach Apple Support by phone at 1-800-692-7753 or by visiting the Apple Support webpage.
Google Play
If your membership was purchased through Google Play, you will need to contact Google Play Help. To manage your Google Play account, please click on the following link: Google Play Help.
ChessKid Enterprise
If you’re an administrator for a school or district using a ChessKid Enterprise account, your subscription may follow a different renewal process. For help, please reach out directly to your ChessKid representative.
Check out this article to learn how to purchase a Gold Membership: How To Purchase A Gold Membership