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Why can't I see the board, pieces, or videos?

Learn how to fix issues with boards, pieces, or videos not loading on ChessKid by adjusting your network or security settings.

Updated over a month ago

How can I fix loading issues on ChessKid?

If parts of ChessKid like the board, pieces, or videos aren’t showing up, it’s likely that your network is blocking some of the content ChessKid relies on.

To fix this, your network must allow access to these important domains:

  • chesskid.com

  • chess.com

  • chesskidfiles.com

  • chesscomfiles.com

  • cloudfront.net

  • usersnap.com

  • google-analytics.com

Add these sites to the 'safe/allowed' section of the program blocking the images.

This could be your anti-virus program or the network. It is common for schools and libraries with very high security to automatically block images, which is frequently occurring for our school kids. Usually, the network IT manager can set this up!

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