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Why can't I assign the Gold Membership I purchased?

Learn how to assign, manage, or reassign ChessKid Gold Memberships from your Adult account and fix common issues with adding Gold.

How to assign a Gold Membership on ChessKid

Once you purchase a Gold Membership from your ChessKid Adult Account, you can assign it to any of the kids for whom you are the primary guardian. Enabling or disabling a Gold Membership for a Kid account is as simple as clicking a button.

Here's how to do it:

  1. In your Adult Account, click 'Manage' in the top menu and choose 'Kids.'

    An image showing the homescreen of a Parent account on ChessKid displaying the Manage drop-down with an arrow pointing to the Kids option

  2. Next to your child’s username you’ll see a medal icon:

    • A green medal with a '+' means they don’t yet have Gold—click it to grant them Gold.

      An image showing a kid account with no gold access

    • A gold medal with an 'X' means they already have Gold—click it to remove Gold access.

      An image showing a kid account with gold access

Having trouble adding Gold?

There are a few common reasons why you might not be able to add a Gold Membership to one of your linked Kid Accounts:

  • The Gold Membership was purchased from the Kid Account.

If the account shows a solid gold medal without an 'X' or '+' next to it, as shown in the image below, it means the Gold Membership was purchased directly from the Kid account. Gold purchased this way cannot be changed, reassigned, or altered by an Adult Account.

An image showing a kid account with Gold membership purchased from their Kid account

If you want this account to be managed under your Adult Account, you will need to log into the Kid Account, cancel that membership, and then assign the Gold Membership you purchased through your Adult account by following the steps at the beginning of this article.

  • You are not the primary guardian of the Kid Account.

If there is no 'X' or '+' next to the kid’s medal, it means you are listed as a secondary guardian. Only the primary guardian can assign or remove Gold Memberships for their kids.

Kid Account with no Gold Membership on ChessKid

If you need to become the primary guardian, have the current primary guardian follow the steps in this article about switching primary guardianship to you.

  • You do not have enough Gold Memberships available.

The '+' button appears next to Kids with Basic memberships, even if you don't have any unassigned Gold memberships available. If you click '+' without an available Gold membership, you'll be redirected to the Gold purchase page.

To transfer an existing Gold membership to another Kid, click 'X' next to the Kid who currently has Gold to remove it, then click '+' next to the Kid you want to assign it to.

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