ChessKid has very limited access to memberships purchased through Apple. However, in some cases, a Gold Membership may be accidentally linked to the wrong ChessKid account. If you’re not seeing Gold access, this could be the issue.

To check, you’ll need to confirm which username is currently connected to your Gold Membership. Here’s how:

Open the ChessKid app and go through the steps to purchase a membership (stop before completing the payment). A pop-up should appear showing the ChessKid username currently linked to your purchase.

If you don’t see the username pop-up, log out of the app and tap 'Sign Up' to create a new account. Then try the membership purchase steps above again. You should now see a pop-up showing the username tied to your Gold Membership.

If neither of the steps above shows a username pop-up, please contact us using the button below. Be sure to include a screenshot of your most recent Apple purchase that shows the date and amount. We’ll be happy to help!