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I purchased a Gold Membership for my kid. Why do we not have Gold access?

Learn how to check which ChessKid username is connected to your Gold Membership, and how to manage or reassign it if needed.

Updated this week

Check Gold Memberships on ChessKid

Sometimes, a Gold Membership is accidentally linked to the wrong ChessKid account. Here's how to double-check which username is connected to your purchase:

iOS

Open the ChessKid app and go through the steps to purchase a membership (stop before completing the payment). A pop-up should appear showing the ChessKid username currently linked to your purchase.

If you don’t see the username pop-up, log out of the app and tap 'Sign Up' to create a new account. Then try the membership purchase steps above again. You should now see a pop-up showing the username tied to your Gold Membership.

Purchasing a new Gold Membership on ChessKid

If you’re an Android user but your Gold Membership was purchased through Apple, please contact us with a copy of your purchase receipt, and we’ll reset the password for your Gold account.

Android - Google Play

If you made your purchase on an Android device and don't remember which account it was applied to, contact our support team with your GPA number. We'll be happy to help you locate the correct account.


How to switch a Gold Membership between Kid Accounts

If you have multiple Kid accounts linked to your Adult account and the Gold Membership was applied to the wrong one, you can manage it and assign it to the correct Kid account. Here’s how:

  1. Log in to your ChessKid Parent account and click 'Manage' at the top of the screen, then select 'Kids.'

    Homepage of an adult account on ChessKid

  2. To turn Gold access on or off, click the '+' or 'x' next to your kid's username. The Gold badge beside their name will show whether the membership is active or not

    • Gold badge = Membership is active.

    • Green badge = Membership is inactive.

    My Kids page on ChessKid with arrows pointing to the Gold Badge

Can’t edit membership?

If there’s no option to click '+' or 'x,' it means you're listed as a Secondary Guardian on the account, and only the Primary Guardian can manage the membership.

My Kids page on ChessKid with arrows pointing to the Gold Badge

To fix this, you can:

  • Ask the Primary Guardian to remove themselves.

  • Or, contact us and we’ll reach out to the Primary Guardian on your behalf.

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