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How To Cancel Gold Membership/Auto Renewal
How To Cancel Gold Membership/Auto Renewal
Updated over a week ago

Gold Membership purchases on ChessKid will automatically renew at the end of the expiration cycle so that you don't have a lapse in premium benefits. You can turn off the auto-renewal function at any time. (Settings > Subscription > Click Here To Update Your Billing Info > Cancel Auto Renew)

Please note: Even if your account says you have a gold membership, it may have been purchased through a different account connected to yours. If this is the case, only the account that made the purchase will have membership viewing and cancelling capabilities.

From your home page (on a regular desktop computer), log in to the ChessKid account that purchased the membership.

Unsure of what ChessKid account username made the original purchase? Here's how to double-check what username purchased the gold membership:

  • Please go to your ChessKid App and see if you can purchase another membership. Just go through the motions of buying a membership without actually purchasing one. When you do this, it should give you a pop-up with the ChessKid username that is linked to your purchase. That will be the username/account you will need to log in to to manage your membership.

  • If the above option doesn’t generate a username pop-up, then please log out and create a new username on the app by clicking on the ‘Sign Up’ button (next to the login area). Then try purchasing again until you see the pop-up error showing the username.

If the purchase was made from an adult account ( Parent, Teacher, Coach) the process will look like this:

  • From your home page (on a regular desktop computer), log in to the ChessKid account that purchased the membership:

  • Click on the "Settings" icon followed by the "Subscription":

    Here, click on " Cancel Gold Membership":

If your membership was started with Apple iTunes, please click HERE to cancel your membership. To request a refund, please go to Apple Refund Request. You can also reach out to Apple Support (or call 1-800–692–7753).

If the purchase was made from a Kid account:

  • Please log in to the Kid account (with their username and password) that purchased the membership

  • Click on "Settings" followed by "Subscription" and then "Click here to update your billing info"

  • Here, click on "Cancel Auto-Renewal":

There are a few special membership types which may require a different process:

  1. ChessKid does not manage subscription cycles purchased on iOS devices through the Apple App store or iTunes. If you make a purchase through the app, then decide to switch to a subscription purchased via a computer browser, you will need to cancel your subscription from your Apple device.

  2. If you're an administrator at a large school or school district, you may have a ChessKid "Enterprise" type account with a different type of Gold subscription. Please reach out to your ChessKid representative if you need renewal assistance.

  3. To manage your Google Play account please click on the following link: Google Play Help.

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