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I purchased a Gold Membership for my kid. Why do we not have Gold access?

Learn how to check which ChessKid username is connected to your Gold Membership, and how to manage or reassign it if needed.

Updated over a week ago

Check Gold Memberships on ChessKid

Sometimes, a Gold Membership is accidentally linked to the wrong ChessKid account. Here's how to double-check which username is connected to your purchase:

Open the ChessKid app and go through the steps to purchase a membership (stop before completing the payment). A pop-up should appear showing the ChessKid username currently linked to your purchase.

If you don’t see the username pop-up, log out of the app and tap 'Sign Up' to create a new account. Then try the membership purchase steps above again. You should now see a pop-up showing the username tied to your Gold Membership.

Purchasing a new Gold Membership on ChessKid

Once you see the pop-up, take note of the username; it’s the one that has Gold access from your purchase!


If you purchased through an Adult account

To manage the membership and assign it to the correct Kid account:

  1. Log in to your ChessKid Parent account and click 'Manage' at the top of the screen, then select 'Kids.'

    Homepage of an adult account on ChessKid

  2. To turn Gold access on or off, click the '+' or 'x' next to your kid's username. The Gold badge beside their name will show whether the membership is active or not

    • Gold badge = Membership is active.

    • Green badge = Membership is inactive.

    My Kids page on ChessKid with arrows pointing to the Gold Badge

Can’t edit membership?

If there’s no option to click '+' or 'x,' it means you're listed as a Secondary Guardian on the account, and only the Primary Guardian can manage the membership.

My Kids page on ChessKid with arrows pointing to the Gold Badge

To fix this, you can:

  • Ask the Primary Guardian to remove themselves.

  • Or, contact us and we’ll reach out to the Primary Guardian on your behalf.


If you purchased through Google Play

Your purchase may not have synced correctly. Please contact our Support Team with your GPA # (Google Play transaction number), and we’ll help you out.

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