Check Gold Memberships on ChessKid
Sometimes, a Gold Membership is accidentally linked to the wrong ChessKid account. Here's how to double-check which username is connected to your purchase:
Open the ChessKid app and go through the steps to purchase a membership (stop before completing the payment). A pop-up should appear showing the ChessKid username currently linked to your purchase.
If you don’t see the username pop-up, log out of the app and tap 'Sign Up' to create a new account. Then try the membership purchase steps above again. You should now see a pop-up showing the username tied to your Gold Membership.
Once you see the pop-up, take note of the username; it’s the one that has Gold access from your purchase!
If you purchased through an Adult account
To manage the membership and assign it to the correct Kid account:
Log in to your ChessKid Parent account and click 'Manage' at the top of the screen, then select 'Kids.'
To turn Gold access on or off, click the '+' or 'x' next to your kid's username. The Gold badge beside their name will show whether the membership is active or not
Gold badge = Membership is active.
Green badge = Membership is inactive.
Can’t edit membership?
If there’s no option to click '+' or 'x,' it means you're listed as a Secondary Guardian on the account, and only the Primary Guardian can manage the membership.
To fix this, you can:
Ask the Primary Guardian to remove themselves.
Or, contact us and we’ll reach out to the Primary Guardian on your behalf.
If you purchased through Google Play
Your purchase may not have synced correctly. Please contact our Support Team with your GPA # (Google Play transaction number), and we’ll help you out.