For the safety and security of the kids on our site, custom usernames are only available to Gold kids. And every custom username needs to be approved by ChessKid Staff before it can be used.
Since we tend to have quite a few username requests, it may take a couple of days for us to review and/or approve them all.
Please Note: Until your custom username is approved by our ChessKid staff you will need to log in with the generated username(s) given to you upon sign-up and the password(s) created for the account(s).
If you're not sure what the original username is and you have a gold account connected, you can find the username within the app!
Please go to your ChessKid App and see if you can purchase another membership. Just go through the motions of buying a membership without actually purchasing one. When you do this, it should give you a pop-up with the ChessKid username that is linked to your purchase.
If the first option doesn’t generate a username pop-up, then please log out and create a new username on the app by clicking on the ‘Sign Up’ button (next to the login area). Then try purchasing again until you see the pop-up error showing the username :)
If you need further assistance, please CONTACT US.