Chess.com Support

Delete the app and then reinstall it (Sometimes an app can have corrupt data that a fresh install usually fixes).

Turn off your device for a few minutes, then back on.

Upgrade your browser to the newest one available. Here's another link to help with that: <a href="https://www.whatismybrowser.com/guides/how-to-update-your-browser/" rel="nofollow noopener noreferrer" target="_blank">Browser Upgrade</a>.

Clear your cache- <a href="https://www.chesskid.com/learn/articles/how-to-clear-your-browsers-cache" rel="nofollow noopener noreferrer" target="_blank">ChessKid Article - Cache Cleanup</a>. (Too many temporary internet files on your device can cause it to lag.)

Update your device's Operating System - <a href="https://support.apple.com/en-us/HT204204#:~:text=Go%20to%20Settings%20%3E%20General%20%3E%20Software,version%20of%20iOS%20or%20iPadOS." rel="nofollow noopener noreferrer" target="_blank">Update Apple/iOS device</a>. <a href="https://support.google.com/android/answer/7680439?hl=en" rel="nofollow noopener noreferrer" target="_blank">Update your Android device</a>.

1. Delete the app and then reinstall it (Sometimes an app can have corrupt data that a fresh install usually fixes).
2. Turn off your device for a few minutes, then back on.
3. Upgrade your browser to the newest one available. Here's another link to help with that: <a href="https://www.whatismybrowser.com/guides/how-to-update-your-browser/" rel="nofollow noopener noreferrer" target="_blank">Browser Upgrade</a>.
4. Clear your cache- <a href="https://www.chesskid.com/learn/articles/how-to-clear-your-browsers-cache" rel="nofollow noopener noreferrer" target="_blank">ChessKid Article - Cache Cleanup</a>. (Too many temporary internet files on your device can cause it to lag.)
5. Update your device's Operating System - <a href="https://support.apple.com/en-us/HT204204#:~:text=Go%20to%20Settings%20%3E%20General%20%3E%20Software,version%20of%20iOS%20or%20iPadOS." rel="nofollow noopener noreferrer" target="_blank">Update Apple/iOS device</a>. <a href="https://support.google.com/android/answer/7680439?hl=en" rel="nofollow noopener noreferrer" target="_blank">Update your Android device</a>.

If you need further assistance, please <a href="https://support.chesskid.com/en/articles/8872620-contact-us">EMAIL US</a>.