Check out this article to learn how to stop the autorenewal or cancel your Gold membership: How To Cancel Gold Membership/Auto-Renewal
On a regular desktop computer, log into the ChessKid account that purchased the membership
Click on Settings and then select Subscription. If the Subscription area only shows a Basic Membership, this might not be the ChessKid account that made the purchase. Your account may have a complimentary gold membership, so you won't see options to manage it.
Click on Click here to update your billing info.
Click the
icon under Billing infoFill in your new information, and click Change
If the edit pencil icon is not available in your billing details area, you will need to cancel the current membership and then purchase a new one with the updated billing details. We apologize for the inconvenience!
Membership types that require a different process:
ChessKid does not manage subscription cycles purchased on iOS devices through the Apple App Store or iTunes. If you purchase through the app and then decide to switch to a subscription via a computer browser, you will need to cancel your subscription from your Apple device. For assistance, you can reach Apple Support by phone at 1-800-692-7753 or by visiting the Apple Support webpage.
If your membership was purchased through Google Play, you will need to contact Google Play Help. To manage your Google Play account, please click on the following link: Google Play Help.
If you're an administrator at a large school or school district, you may have a ChessKid Enterprise account with a different type of Gold subscription. Please reach out to your ChessKid representative for renewal assistance.
Check out this article to learn how to purchase a gold membership: How To Purchase A Gold Membership