Gold Membership purchases on ChessKid will automatically renew at the end of the expiration cycle so that you don't have a lapse in premium benefits. You can turn off the auto-renewal function at any time. (Settings > Subscription > Click Here To Update Your Billing Info > Cancel Auto Renew)
Please note: Even if your account says you have a gold membership, it may have been purchased through a different account connected to yours. If this is the case, only the account that made the purchase will have membership viewing and cancelling capabilities.
From your Chesskid.com home page (on a regular desktop computer), log in to the ChessKid account that purchased the membership.
Unsure of what ChessKid account username made the original purchase? Here's how to double-check what username purchased the gold membership:
Please go to your ChessKid App and see if you can purchase another membership. Just go through the motions of buying a membership without actually purchasing one. When you do this, it should give you a pop-up with the ChessKid username that is linked to your purchase. That will be the username/account you will need to log in to to manage your membership.
If the above option doesn’t generate a username pop-up, then please log out and create a new username on the app by clicking on the ‘Sign Up’ button (next to the login area). Then try purchasing again until you see the pop-up error showing the username.
If the purchase was made from an adult account ( Parent, Teacher, Coach) the process will look like this:
From your Chesskid.com home page (on a regular desktop computer), log in to the ChessKid account that purchased the membership:
Click on the "Settings" icon followed by the "Subscription":
Here, click on " Cancel Gold Membership":
If your membership was started with Apple iTunes, please click HERE to cancel your membership. To request a refund, please go to Apple Refund Request. You can also reach out to Apple Support (or call 1-800–692–7753).
If the purchase was made from a Kid account:
Please log in to the Kid account (with their username and password) that purchased the membership
Click on "Settings" followed by "Subscription" and then "Click here to update your billing info"
Here, click on "Cancel Auto-Renewal":
There are a few special membership types which may require a different process:
ChessKid does not manage subscription cycles purchased on iOS devices through the Apple App store or iTunes. If you make a purchase through the app, then decide to switch to a subscription purchased via a computer browser, you will need to cancel your subscription from your Apple device.
If you're an administrator at a large school or school district, you may have a ChessKid "Enterprise" type account with a different type of Gold subscription. Please reach out to your ChessKid representative if you need renewal assistance.
To manage your Google Play account please click on the following link: Google Play Help.