Skip to main content
All CollectionsGold Membership
Membership Cancellation Overview

Membership Cancellation Overview

Updated over 10 months ago

Gold Membership purchases on ChessKid will automatically renew at the end of the expiration cycle so that you don't have a lapse in premium benefits. You can turn off the auto-renewal function at any time.

Please note: Even if your account says you have a gold membership, it may have been purchased through a different account connected to yours. If this is the case, only the account that made the purchase will have membership viewing and canceling capabilities.

From your Chesskid.com home page (on a regular desktop computer), log in to the ChessKid account that purchased the membership.

Unsure of what ChessKid account username made the original purchase? Here's how to double-check what username purchased the gold membership:

  • Please go to your ChessKid App and see if you can purchase another membership. Just go through the motions of buying a membership without actually purchasing one. When you do this, it should give you a pop-up with the ChessKid username that is linked to your purchase. That will be the username/account you will need to log in to to manage your membership.

    • If the above option doesn’t generate a username pop-up, then please log out and create a new username on the app by clicking on the ‘Sign Up’ button (next to the login area). Then try purchasing again until you see the pop-up error showing the username.

    If your membership was started with Apple iTunes, please click HERE to cancel your membership. To request a refund, please go to Apple Refund Request. You can also reach out to Apple Support (or call 1-800–692–7753).

    If your membership was started using Google Play, please click on the following link: Google Play Management.

RELATED FAQ'S AND LINKS:

Did this answer your question?