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How To Cancel My Gold Account

How To Cancel My Gold Account

Updated over 10 months ago

Gold Membership purchases on ChessKid will automatically renew at the end of the expiration cycle so that you don't have a lapse in premium benefits. You can turn off the auto-renewal function at any time. ( Settings > Subscription > Click here to update your billing info > Cancel Auto Renewal)

From your Chesskid.com home page (on a regular desktop computer), log in to the ChessKid account that purchased the membership.

How to double-check what ChessKid account is connected to your purchase:

  • Go to your ChessKid App and see if you can purchase another membership. Just go through the motions of buying a membership without actually purchasing one. When you do this, it should give you a pop-up with the ChessKid username that is linked to your purchase.

  • If the first option didn’t generate a username pop-up, then please log out and create a new username on the app by clicking on the ‘Sign Up’ button (next to the login area). Then try purchasing again until you see the pop-up error showing the username.

There are a few special membership types which require a different process:

  1. ChessKid does not manage subscription cycles purchased on iOS devices through the Apple App store or iTunes. If you make a purchase through the app, then decide to switch to a subscription purchased via a computer browser, you will need to cancel your subscription from your Apple device.

  2. If you're an administrator at a large school or school district, you may have a ChessKid "Enterprise" type account with a different type of Gold subscription. Please reach out to your ChessKid representative if you need renewal assistance.

  3. To manage your Google Play account please click on the following link: Google Play Help.

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