Sometimes, a Gold Membership is accidentally linked to the wrong ChessKid account. Here's how to double-check which username is connected to your purchase:

Open the ChessKid app and go through the steps to purchase a membership (stop before completing the payment). A pop-up should appear showing the ChessKid username currently linked to your purchase.

If you don’t see the username pop-up, log out of the app and tap 'Sign Up' to create a new account. Then try the membership purchase steps above again. You should now see a pop-up showing the username tied to your Gold Membership.

Once you have your ChessKid username, just click the button below to contact us if you need a password reset. We’ll be happy to help!