We have very limited access to Apple account memberships. To proceed, you will need to double-check the username currently connected to your gold account purchase.
Here's how to move forward:
Open your ChessKid App and attempt to purchase another membership. Go through the process without completing the purchase. When doing this, you should see a pop-up with the ChessKid username linked to your Apple ID.
If the first option doesn't generate a username pop-up, log out and create a new username by clicking on the Sign-Up button next to the login area. Then, try purchasing again until you see the pop-up showing the username.
After following these steps, you should see a pop-up indicating the username associated with your gold account purchase.
If neither of the options above generates a username pop-up, please contact us through the button below with a screenshot of your most recent Apple purchase, including the date and purchase amount and we'll be happy to help!