All Collections
Apple
Can't access my gold membership
Can't access my gold membership
Updated over a week ago

We have very limited access to Apple account memberships, you will need to double-check the username currently connected to the gold account purchase.

Here's how to move forward:

1 - Please go to your ChessKid App and see if you can purchase another membership. Just go through the motions of buying a membership without actually purchasing one. When you do this, it should give you a pop-up with the ChessKid username that is linked to your Apple ID. This should provide us with the username that is connected to the gold account purchase.

2 - If the first option doesn’t generate a username pop-up, then please log out and create a new username on the app by clicking on the ‘Sign Up’ button (next to the login area). Then try purchasing again until you see the pop-up error showing the username.

If neither of the 2 options above generate a username pop-up, please EMAIL US a screenshot of the most recent Apple purchase, including the date and the purchase amount.

Did this answer your question?