Do Gold Membership purchases renew? How can I turn off auto-renewal?

Yes. Gold Membership purchases on ChessKid will automatically renew at the end of the expiration cycle so that you don't have a lapse in premium benefits. You can turn off the auto-renewal function at any time. 

First, login to the ChessKid account that purchased the membership. 

If the purchase was made from an adult account (Parent, Teacher, Coach) the process will look like this:

• From your ChessKid home page, 

  • Click on the "Manage" followed by the "Gold Membership":
  
  
  Here, click on " Cancel Gold Membership":
  

If your membership was started with Apple iTunes, please click HERE to cancel your membership. To request a refund, please go to Apple Refund Request. You can also reach out to Apple Support (or call 1-800–692–7753). 

If the purchase was made from a Kid account:

• Please log in to the Kid account (with their username and password) that purchased the membership 
• Click on "Settings" followed by "Subscription" and then "Click here to update your billing info"

• Here, click on "Cancel Auto-Renewal":

There are a few special membership types which may require a different process:

1. ChessKid does not manage subscription cycles purchased on iOS devices through the Apple App store or iTunes. If you make a purchase through the app, then decide to switch to a subscription purchased via a computer browser, you may need to separately cancel your subscription from your Apple device.
2. If you're an administrator at a large school or school district, you may have a ChessKid "Enterprise" type account with a different type of Gold subscription. Please reach out to your ChessKid representative if you need renewal assistance.