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General Questions
What's the difference between a Free account & a Gold Membership?
What's the difference between ChessKid.com & Chess.com?
What age range is ChessKid designed for?
Is there a ChessKid app?
I have a premium Chess.com membership, do benefits apply to ChessKid too?
For Kids
I forgot my password, what do I do? (kid)
How do I change my username? (kid)
Can I change my avatar / background / pieces / board? (kids & adults)
How do I add my friends? (kid)
How do I challenge a friend to a game? (kid)
For Adults
How can I see my kid’s progress? (parent/coach)
How can I reset my kid's password? (parent/coach)
I made a mistake creating my username, can I change it? (parent/coach)
I created a custom Username for my kid, but it's not showing up on my account. Why? (parent/coach)
I purchased a Gold Membership for my child. Can I access the Gold Membership features from my Parent/Coach account? (parent/coach)
For Coaches & Schools
I want to sign up 30+ accounts for my club or school. Do you offer a discount? (coach/school)
What are the special features available to schools & groups? (coach/school)
How can I review my students' games? (coach)
Can I remove a Gold Membership from a kid account and reassign it to someone else? (coach)
What's a Primary Guardian? What's a Secondary Guardian? (coach)
Recent Q&A
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Contact Chess.com Support
Call Us @ 888.555.1212
membersupport@chess.com
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