Gold Membership

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• I purchased a Gold Membership for my kid. Why do they not have Gold access? Why did they send me an upgrade request?
• My question isn't answered here. Who can I contact?
• I purchased a Gold Membership for my child. Can I access the Gold Membership features from my Parent/Coach account? (parent/coach)
• I have a premium Chess.com membership. Do Chess.com benefits apply to ChessKid too?
• Can I remove a Gold Membership from a kid account and reassign it to someone else? (coach)
• A student left my program. Should I delete a kid account, or just "un-gold" it? (coach/school)