Update my billing details/membership
From your Chesskid.com home page (on a regular desktop computer), log in to the ChessKid account that purchased the membership.
If the purchase was made from a Kid account, the process will look like this:
- Click on the "Settings" icon followed by the "Subscription" tab, and then "Click here to update your billing info":
*Note: If your "Subscription" area only shows a Basic Membership, then this is probably not the ChessKid username that made the purchase.
- On this page, click the "Edit" pencil icon:
- Now, just fill in your new information, and click "Change":
If, for some reason, the edit pencil icon is not available in your billing details area:
- You will need to cancel the current membership and then purchase another with the new billing details. Sorry for the inconvenience!
- While still in the billing details area (Settings > Subscription > Click here to update your billing details), scroll down to the bottom of the page and click on "Cancel Gold Membership" on the right:
- Click on this link to start the process of purchasing a new gold membership with your new billing information :)
- Make sure you're logged in to the username you wish to purchase the gold account from.
If the membership was purchased from an Adult account (Parent/Coach/Teacher), the process will look like this:
- From your ChessKid home page, click on the “Manage” icon followed by “Gold Membership”:
- On this page, select the "Click here to update your billing info":
- On this page, click the "Edit" pencil icon:
- Now, just fill in your new information, and click "Change":
If your purchase was made through Apple or Google Play, you will need to contact them to make any changes to your membership,
- To manage your Apple membership please click on the following link: Apple Support.
- To manage your Google Play account please click on the following link: Google Play Help.