ChessKid Support - FAQs and Contact Info
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Common Questions

  • How do I add my friends? (kid)
  • How can I reset my kid's password? (parent/coach/teacher)
  • I purchased a Gold Membership for my kid. Why do they not have Gold access?
  • How do I change my username? (kid)
  • What's the difference between a Free account & a Gold Membership?
  • My question isn't answered here. Who can I contact?
  • What's the difference between ChessKid.com & Chess.com?
  • Someone is being mean or rude to me. What do I do? (kid)
  • Can I change my avatar / background / pieces / board? (kids & adults)
  • Parent Account: How can I change my username?
  • Fair Play on ChessKid.com
  • What age range is ChessKid designed for?
  • I forgot my password. What do I do? (kid)
  • What is a tie break?
  • Why can't I start a game in Fast Chess?
  • How do ratings work? Does the site link to my USCF (or other international) rating?
  • How do I earn activity stars?
  • How do I cancel my gold subscription?
  • Who owns and operates Chesskid.com?
  • Are Usernames case sensitive? Are Passwords case sensitive?
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