Common Questions
- How To Add Friends (Kid Account)
- I purchased a Gold Membership for my kid. Why do we not have Gold access?
- (Parent/Coach/Teacher) How can I reset my kid's password?
- (Kids) How do I change my username?
- What's the difference between a Free account & a Gold Membership?
- What's the difference between ChessKid.com & Chess.com?
- My question isn't answered here. Who can I contact?
- (Kid) Someone is being mean or rude to me. What do I do?
- Can I change my avatar, background, pieces, or board?
- Fair Play on ChessKid.com
- (Adult Account) How can I change my username?
- What age range is ChessKid designed for?
- What's a Primary Guardian? What's a Secondary Guardian?
- What is a tie break?
- (Kids) I forgot my password. What do I do?
- How To Cancel Gold Membership/Auto Renewal
- (Kids) Why can't I start a game in Fast Chess?
- How do ratings work? Does the site link to my USCF (or other international) rating?
- How To Connect To My Kid Through Guardianship
- How do I earn activity stars?